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On-Call Engineers respond to alerts and incidents during their shifts. AI SRE helps understand noisy alerts, investigate with limited context, and respond effectively.

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Workflow stages

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Alert intake & triage

Challenge: Gets noisy alerts with limited context; scans logs and dashboards How AI SRE helps:
  • Provides context for noisy alerts
  • Identifies important signals in alert noise
  • Rapidly explains what alerts mean
  • Helps prioritize alerts based on evidence
Example: 
[Receives noisy alert]
You: "What's this alert about? Is it critical?"
AI SRE: [Analyzes alert, provides context, assesses severity]

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Scope & impact assessment

Challenge: Infers blast radius from service metrics; guesses severity How AI SRE helps:
  • Provides evidence-based blast radius
  • Identifies affected services and dependencies
  • Quantifies severity with evidence
  • Replaces guesses with evidence

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Root cause investigation

Challenge: Greps logs; discovers missing fields; asks for redeploy with more logging How AI SRE helps:
  • Analyzes logs automatically
  • Identifies what data is missing
  • Gathers evidence from available sources
  • Reduces manual log scanning

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Fix design

Challenge: Reviews fix for urgency, not correctness How AI SRE helps:
  • Reviews fixes for correctness, not just urgency
  • Suggests fixes based on evidence
  • Assesses fix risks
  • Validates fix approach

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Deployment & verification

Challenge: Watches dashboards and error rates post-deploy How AI SRE helps:
  • Monitors system health automatically
  • Verifies fixes are working
  • Assesses impact reduction
  • Identifies if fix didn’t work

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Post-incident learning

Challenge: Moves on once alerts stop How AI SRE helps:
  • Documents investigation automatically
  • Provides root cause summary
  • Captures learnings from incident
  • Retains investigation knowledge

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Key workflows

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Alert triage

  1. Receive alert with limited context
  2. Ask AI SRE to analyze alert
  3. Get context and severity assessment
  4. Prioritize based on evidence
  5. Take appropriate action

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Quick investigation

  1. Get alert or incident report
  2. Ask AI SRE to investigate
  3. Get evidence-based findings
  4. Understand root cause
  5. Take action

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Best practices

  • Use AI SRE immediately when alerts come in
  • Get context quickly before acting
  • Verify fixes with AI SRE
  • Document learnings before moving on
  • Don’t just move on once alerts stop

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Next steps

SREs

Working with AI SRE