Production Engineers

Production Engineers are often pulled into incidents late with little evidence. AI SRE helps quickly understand the situation, gather evidence, and contribute effectively to incident resolution.

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Workflow stages

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Alert intake & triage

Challenge: Often pulled in late with little evidence How AI SRE helps:

• Provides immediate context about the incident
• Summarizes evidence gathered so far
• Explains current state of investigation
• Enables rapid onboarding to incident

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Scope & impact assessment

Challenge: Asked to validate impact without runtime data How AI SRE helps:

• Provides impact assessment from available evidence
• Correlates available data to assess impact
• Identifies what runtime data is missing
• Supports impact validation with available data

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Root cause investigation

Challenge: Attempts to reproduce locally How AI SRE helps:

• Analyzes production data directly
• Gathers evidence from production systems
• Provides guidance on reproduction if needed
• Focuses on production evidence, not just reproduction

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Fix design

Challenge: Designs fixes based on hypotheses, not real failure states How AI SRE helps:

• Provides evidence of actual failure states
• Uses production data to understand failures
• Enables fix design based on evidence
• Validates fix design against real failure states

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Deployment & verification

Challenge: Lacks direct proof fix addressed the root cause How AI SRE helps:

• Verifies fixes address root cause
• Provides evidence that fix worked
• Validates fix addresses root cause
• Provides confidence in fix effectiveness

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Post-incident learning

Challenge: Knowledge remains undocumented or tribal How AI SRE helps:

• Documents investigation automatically
• Captures knowledge from investigation
• Creates shareable documentation
• Retains knowledge for future reference

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Key workflows

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Rapid onboarding

1. Get pulled into incident
2. Ask AI SRE for incident summary
3. Get evidence and current state
4. Understand investigation progress
5. Contribute effectively

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Evidence gathering

1. Identify what evidence is needed
2. Ask AI SRE to gather evidence
3. Get evidence from available sources
4. Fill evidence gaps
5. Contribute to investigation

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Best practices

• Use AI SRE immediately when pulled into incident
• Get context fast
• Gather evidence systematically
• Validate fixes with AI SRE
• Document knowledge for future

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Next steps