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Use @Lightrun AI SRE in Slack to investigate incidents without leaving your channels. Ask questions in natural language and get the same evidence-based analysis, root cause insights, and suggested actions you see in the web app—delivered directly in the channel.

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Overview

  • One workspace per organization — Each organization connects one Slack workspace. Reconnecting replaces the existing connection.
  • Same capabilities as the web app — Connected integrations, chat history, and model behavior are shared. Only the interface (Slack vs. browser) changes.
  • Scoped to mentions — The app reads only messages where it is @-mentioned in a channel and replies in that channel.

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How to set up Slack

1

Sign in to AI SRE

Log in to the AI SRE web app with your account.
2

Open Connectors

In the sidebar, go to Connectors and select Slack to start the connection.
3

Authorize in Slack

Choose the Slack workspace to connect and approve the @Lightrun AI SRE app when prompted.
4

Confirm

After authorization, you’re redirected back to AI SRE. The workspace is connected and ready to use.

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Using Slack

1

Mention the app

In any channel where the app is installed, type @Lightrun AI SRE followed by your question or incident description. (Mentions work in channels only, not in threads.)
2

Wait for the response

The app acknowledges your message and runs the same investigation pipeline as the web app. Responses stream into the channel as markdown.
3

Use the findings

Review evidence, root cause analysis, and suggested next steps in the channel. Reply and @-mention again in the channel for follow-up questions; the app uses the channel history as context.
Responses include the same evidence chains, confidence levels, and actionable recommendations as in the web UI. You can continue the conversation in the channel for deeper dives or clarifications.

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Troubleshooting

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Mentions get no response

The app must be in the channel to respond. Invite @Lightrun AI SRE to the channel if needed.

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Connection or install errors

Sign in to the AI SRE web app before starting the Slack connection. If the install flow fails, try again after signing in and ensure pop-ups or redirects aren’t blocked.

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Wrong workspace connected

Each organization can have only one connected Slack workspace. To use a different workspace, disconnect the current one from Connectors → Slack in the AI SRE web app, then connect the desired workspace.

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Disconnecting Slack

To remove the Slack connection:
  1. In the AI SRE web app, go to Connectors → Slack.
  2. Choose to disconnect the workspace.
  3. Confirm. The app will no longer respond in Slack until you reconnect.

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Next steps

Overview

Working with AI SRE